Frequantely Asked Question

Q1: What kind of beauty products do you sell?
Answer: We offer skincare, haircare, and makeup products — all carefully selected for quality and results.

Q2: Are your products original and authentic?
 Answer:Yes, 100% genuine and sourced directly from trusted brands and suppliers.

Q3: Do you deliver across the UAE?
Answer: Yes, we deliver to all major cities and regions within the UAE.

Q4: How long does delivery take?
Answer : Orders are usually delivered within 2–4 working days depending on your location.

Q5: Do you offer cash on delivery (COD)?
Answer: Yes, COD is available across most areas in the UAE.

Q:6 Can I return or exchange a product?
Answer: Returns are accepted only for unopened, unused products within 7 days of delivery.

Q7: How can I track my order?
Answer: Once your order ships, you’ll receive a tracking link via email or WhatsApp.

Q8: Do you ship internationally?
Answer: Currently, we only ship within the UAE, but international shipping will be added soon.

Q9: How can I contact customer support?
Answer: You can reach us through WhatsApp, email, or our contact form anytime.

Q10: Do you have discounts or special offers?
Answer : Yes, we regularly run promotions — follow us on Instagram or subscribe to our newsletter for updates.

Q11: Are your products suitable for all skin types?
Answer: Most products are, but we recommend checking the description for skin-type details before purchase.

Q12: Do you offer samples or trial sizes?
Answer: Some products have mini or travel sizes available — check the product page for options.

Q13:How do I know which product is right for me?
Answer : Each product page includes a detailed description and usage guide to help you choose.

Q14: Is my payment information secure?
Answer: Yes, our Shopify store uses encrypted payment gateways to protect your data.

Q15: Can I change my delivery address after placing an order?
Answer: If your order hasn’t shipped yet, contact us immediately and we’ll update it for you.